At DOTLESS, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you purchase our cleaning products or interact with our business online or offline.

1. Information We Collect:

We may collect the following personal information:

Name, phone number, address, and email ID

Payment information (only for processing orders; we do not store card/bank details)

Order history and preferences

Communication details (e.g., messages or calls made for queries or support)

2. How We Use Your Information:

We use your data to:

Process and deliver your orders

Send order confirmations, invoices, and delivery updates

Respond to customer support inquiries

Improve our products and services

Share promotional offers (only with your consent)

3. Information Sharing:

We do not sell, rent, or share your personal information with third parties, except:

With courier/delivery partners to fulfill your order

With payment gateways for transaction processing

If required by law or legal authorities

4. Data Security:

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes secure payment channels and limited data access.

5. Marketing and Communication:

We may send you promotional messages or product updates via SMS, WhatsApp, or email. You can opt out anytime by replying “STOP” or contacting us directly.

6. Cookies and Tracking (For Website Use):

If you use our website, we may collect non-personal data (via cookies) to understand site usage and improve user experience. You can disable cookies via your browser settings.

7. Your Rights:

You can:

Request to access, update, or delete your personal data

Withdraw your consent for marketing at any time